TERMS & CONDITIONS
By placing an order with The Live Ink Co you accept sole responsibility for the copyright of any artwork submitted for printing. This means that you confirm you are the owner of and have the right to reproduce all artwork files submitted.
It is your responsibility to check carefully any artwork proofs sent to you for all information including spellings and print sizing. Once a proof has been agreed The Live Ink Co can not take responsibility for any errors you may later notice.
By placing an order with The Live Ink Co you grant us the right to post images of your artwork to our social media. Should you wish to request that we do not exercise this right please notify us at the time of placing your order.
Orders placed with The Live Ink Co require full payment upfront before they are processed and are payable by bank transfer, credit/debit card PayPal or cash.
If net terms are agreed payments must be made in full within 30 days of receiving your order otherwise interest will be charged in accordance with the Commercial Debts Act 1998.
If you have provided Pantone references for your artwork we will use these to generate mixing formulas for the inks that we use. Although the colour(s) will be matched to the best of our ability due to the high number of variables in screen printing it is not possible to guarantee an absolute match to a Pantone reference.
If you have not provided Pantone references for your artwork we will select the closest match for you based on how the artwork appears on our computer monitors.
Colour reproduction using discharge inks for screen printing may also vary across garments depending on how they have been dyed as this can affect how well the discharge agent works at removing the base colour of the t-shirt. If discharge inks are used for your order you accept this possibility of colour variation.
It is not possible to Pantone match colours for Direct To Garment (DTG) printing as prints are made up of CMYK inks and not spot colours.
Whilst we choose the brands we work with carefully and do our best to spot any defective garments during the print process we can not guarantee that all garments will be 100% free from manufacturing defects. Garment defects may include but are not limited to variance in colour due to different dye batches, poor stitching, variation in sizing, pocket alignment and misshapen garments.
The garment industry manufacturing standard is to work to a 1 inch (2.54cm) tolerance when sewing garments which can result in garments of a specific size being longer/shorter or wider/narrower than others of the same size. The Live Ink Co can not accept responsibility for such variances in sizing.
All garments provided by The Live Ink Co have wash instruction labels which must be adhered to. We can not take responsibility for any garment or print degradation that occurs as a result of not following these instructions.
When you place an order we will check to ensure stock is available. In some circumstances stock that was shown as available from our suppliers may become unavailable by the time your order is confirmed or may be reallocated to a ‘back order’ meaning that it is not delivered to us and will arrive at a later date. If a stock shortage does occur we will offer you a suggested alternative, estimated date that the stock will become available again or refund you for the unavailable stock.
Due to the garment manufacturing process and the print production processes occasional defects in either the garment or the print are inevitable. Defects may be a stained or damaged garment or a misprinted or misaligned print.
If this does occur on your order and we do not have stock available to replace spoiled garments you may receive a lower overall amount of garments to what you ordered. If this happens you will be refunded for any missing garments. Alternatively you may receive the correct overall amount of garments but have shortages in some sizes and extras others in which case you would not be entitled to any refund.
Our spoilage policy is up to 5% on orders <100 garments and up to 2% on orders >100 garments.
TURNAROUND TIMES AND DELIVERY
Our standard estimated turnaround time is 7-10 working days from the date of artwork approval and full payment or purchase order.
Once your order is completed and ready for dispatch you will be notified.
Orders are sent by UPS next day courier service and once dispatched we can not take any responsibility for delays in your order reaching you caused by the courier or by nobody being present at the delivery address to recieve the order.
We can not be held responsible for delays in your order reaching you caused by stock shortages, power / mechanical failure in production or forced business interruption / closure.
The Live Ink Co can not take any responsibility for any loss of sales or profit resulting in a delay in the delivery of your order.
Due to the variables and nature of garment printing we work to an acceptable tolerance of 0.75 inches in any direction for print placement on the garment.
CANCELLING AN ORDER
If you need to cancel your order please notify us as soon as possible. Once your order has been confirmed by invoice payment the following charges will apply.
If stock has not been ordered – £20 administration fee
If stock has been ordered – £20 administration fee + 20% garment restock charge + cost of delivery to return cancelled garments to wholesaler.
If production has started – labour, material and restocking costs as above will be charged.
If production is complete – it is not possible to cancel at this stage due to your order being a custom made product.
RETURNING AN ORDER
In the unlikely event that there is a fault or error with your order outside of our terms and conditions you must notify us within 7 days of receiving the goods. After this period you may not be entitled to a refund or reprint.
In the first instance you must provide us with photographic evidence of the faulty prints after which we will arrange for collection of faulty items to be returned to us for inspection. Once received and confirmed as a valid reason for return a reprint or refund may be agreed for all faulty garments. Reprints or refunds are only available for faulty prints and do not extend to cover the remaining garments from your order that are unaffected by the fault or error.
If a refund is agreed this will be at the same unit rate you paid for the garments and we can not be held responsible for any loss of sales or profit.
By placing an order with The Live Ink Co you agree to the terms and conditions above