FREQUENTLY ASKED QUESTIONS

  ORDERING

How do I get a quote or place an order?
Our most popular range of products can be found in the garment and organic garment pages of our websites. Our team is always on hand to help you select the right garments for your order if you are not sure where to start or what you are looking for so don’t be shy to ask.
Because there are so many variables with printing and garment choice the best way to get an accurate quote is to get in touch with your design and an idea of order quantity on either hello@theliveinkco.com or 0117 9556117 and we’ll give you a quote asap.

One Off Or Small Orders
If you need just a one off print or a small number of garments you can pay online using the one off print page then email over your artwork to hello@theliveinkco.com. We’ll get your order out to you the very same day in most cases – it couldn’t be easier! Designs can be anything from one colour to full photo colour style at no extra cost so it’s a great way of seeing how a new design will look on a T-Shirt or offering personalised or exclusive garments to fans or clients.

  ARTWORK

What artwork formats do you accept?
Before we start printing, we need your artwork in a print ready format

For screen printing artwork should be vector files or minimum 300dpi

– Acceptable files: PSD, AI, JPG, EPS, PNG or PDF.
– Must be saved to at least 100% of intended print size.
– Text layers must be flattened  (‘create outlines’ for vector) or fonts provided with your artwork

For DTG artwork should be 300dpi PNG file with transparant background. A white background is ok if the file is to be printed on a white t-shirt.

If you’re not sure or unable to supply any of these artwork files, please email whatever you have and we can recommend any changes if necessary.

If artwork is needs redrawing or has simple changes we charge a flat fee of £30 + VAT

Do you provide visual proof?
Once your order is confirmed we’ll email you visual proof to check and approve before we start production. This allows you to check  the artwork dimensions, colours, layout and text.

Please note that the size that artwork is displayed on a mockup is approximate as the ratio of artwork to t-shirt size will change across different t-shirt sizes. Your proof will state the size that artwork will be printed for you to confirm.

Once production has started any changes required will incur additional charges so please check your proof carefully before confirming.

Do you offer an artwork service?
If you need your artwork converting into a print ready format we can help with this. Just email the files you have so we can check what is required.
Most of the time converting artwork formats is free of charge however if it’s a complex design, there may be an artwork charge for cleaning up artwork or separating muticolour jobs.

We do not currently offer a full custom design service.

Copyright

When supplying artwork to Live Ink the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner & have permission to print artwork files supplied.

 

  SCREEN PRINTING

How much do your screens cost and why do I need them?
All our screen printing prices include screen set up.
A screen is required for each design / colour in the print as it has your artwork burnt into it and sits between the ink and the t-shirt to allow the design to transfer onto to the garment. We use aluminum framed screens with high tensile mesh to ensure durability and long lasting definition on your prints.

Can you screen print using plastisol inks, not water based?
We print using a specific range of water based textile inks that have very high eco certifications and industry leading print quality. The resulting prints are softer on the garment, vibrant, far less harmful to the environment and just as durable as traditional plastisol so we would recommend ordering a sample printed t-shirt if you have any concerns about waterbased prints.

What’s your maximum standard print area?
Our standard maximum screen printing size is 37x47cm. Please email if you require a larger print than this.

Can I change the colour of the print on some t-shirts?
Yes, as long as the design remains the same we can change the print colour(s). There is an additional colour change fee of £5.00 per colour if the order is less than 100 garments.

Can you PANTONE match ink colours?
Yes, we can match PANTONE colours for screen printing. Please use numerical colour references from the Solid Coated range.

  GARMENTS

What garments can I pick from?
We have a large range of garments you can choose from which you can find on our garments and organic garments pages. If you don’t know where to start we can recommend a selection of garments that will suit your needs to get you started, just ask one of the team and they will be happy to help. 

Can I have a mixture of garment colours and sizes?
Yes, you can mix the garment sizes and colours in your order at no extra cost.

Can I supply my own products?
We do not currently accept customer supplied garments for printing.

  INVOICE PAYMENT

Payment Terms
Unless otherwise agreed all invoices must be paid in full before production will start. Payment can be made by BACS, Bank Transfer or card payment.

Is Live Ink VAT Registered?
Yes 20% VAT is included in the final invoice.

VAT Number: 165 9334 82

Do I have to pay VAT if I place my order from overseas?
If the T-Shirts have a UK delivery address then VAT is still applicable, if the delivery address is outside the UK then VAT will not be included

Issue with your Order?
In the unlikely event that you are not happy with your order please note any issues must be raised within 48 hours of delivery so they can be rectified.

  PRODUCTION

Production will only start once full payment of your invoice has been made. If we have any queries at all relating to your order details we will contact you to clarify them.

Our standard turnaround time is 7-10 working days from invoice payment, artwork approval and mock up sign off. We also offer an express service if required, additional charges apply.

Once your order has dispatched we’ll email you a dispatch notification.

Can I change my order once its on production?

If you would like to make significate changes to the order once it has been appoved, then there will be a £20 + VAT admin fee plus any additional production costs involved.

If garment changes are made then restocking costs will be incurred.

Best to make sure all details are final before approving the order so additional charges aren’t incurred.

  DELIVERY

What are your delivery costs?
Delivery is free on orders over £150 + VAT, otherwise it is £10.00 + VAT for 100 T-Shirts, shipped with UPS for next day delivery. If your order is for more than 1 large box the delivery costs maybe higher but we’ll confirm this with you in advance.

Can I collect from your Bristol Shop?
Yes you can collect your order from us between 10am-6pm Monday – Friday.

Which courier company do you use?
We use UPS next day delivery service, we’ll send you a dispatch notification when your items have been sent so you can track your order. Although we send all our deliveries with a national courier we can only be responsible for your order until it is in the couriers hands, therefore we cannot be held liable for late deliveries by the couriers.

Do you deliver outside of the UK?
Yes we can deliver to mainland Europe but delivery costs will be higher and turnaround times can be longer. Please contact us if you wish to get your items sent to an address outside of the UK and we can provide full details for the cost and delivery timescales.

  WASHING INSTRUCTIONS

Washing Direct To Garment prints
Any garment with DTG printing on should be washed inside out and at 30 degrees or less. Line Dry Only. Tumble drying is not recommended for any printed garment as the tumble drying action of agitation and heat can shorten the life of your prints considerably.

Washing Screen Printing Garments
Although Screen Printing can provide a more durable finish we recommend that you wash the garments inside out at no higher than a 40 degree wash.

Please note that garments provided by Live Ink for printing will have wash instructions on their labels – these are manufacturors guidelines and we recommend fully that you stick to them.

If you can’t find the answer to your question here please contact us and we will be happy to help